Privacy Policy
Last updated:
1. Introduction
Mallretailer ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website mallretailer.world and use our services.
This policy complies with the General Data Protection Regulation (GDPR) and other applicable data protection laws.
2. Information We Collect
Under the Privacy Act 2020 (New Zealand), we are committed to protecting your personal information. We collect and use information in accordance with New Zealand privacy laws.
2.1 Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Place an order or register on our website
- Subscribe to our newsletter
- Contact us via email or contact forms
- Participate in surveys or promotions
This information may include:
- Name
- Email address
- Mailing address
- Phone number
- Payment information
- Any other information you choose to provide
2.2 Automatically Collected Information
When you visit our website, we automatically collect certain information about your device, including:
- IP address
- Browser type and version
- Operating system
- Pages you visit and time spent on pages
- Referring website addresses
- Date and time of your visit
3. How We Use Your Information
We use the information we collect for the following purposes, in accordance with the Privacy Act 2020:
- To process and fulfill your orders
- To communicate with you about your orders, products, services, and promotional offers
- To improve our website and services
- To analyze website usage and trends
- To prevent fraud and ensure security
- To comply with legal obligations
- To respond to your inquiries and provide customer support
4. Legal Basis for Processing
Under the Privacy Act 2020 (New Zealand), we process your personal information based on the following legal grounds:
- Consent: When you have given clear consent for us to process your personal information for specific purposes
- Contract: When processing is necessary for the performance of a contract with you
- Legal Obligation: When processing is necessary for compliance with a legal obligation under New Zealand law
- Legitimate Interests: When processing is necessary for our legitimate business interests, provided they do not override your privacy rights
For international customers (including those in the European Economic Area), we also comply with GDPR requirements where applicable.
5. Data Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- With service providers who assist us in operating our website and conducting our business
- When required by law or to respond to legal process
- To protect our rights, privacy, safety, or property
- In connection with a business transfer or merger
- With your explicit consent
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
- Order information: Retained for 7 years for accounting and tax purposes
- Marketing communications: Retained until you unsubscribe or withdraw consent
- Website analytics: Retained for up to 26 months
7. Your Rights Under New Zealand Privacy Law
Under the Privacy Act 2020, you have the following rights regarding your personal information:
- Right to Access: Request access to your personal information we hold about you
- Right to Correction: Request correction of inaccurate, incomplete, or misleading information
- Right to Object: Object to certain uses of your personal information
- Right to Complain: Make a complaint to the Privacy Commissioner if you believe we have breached your privacy rights
For international customers (including those in the European Economic Area), you also have GDPR rights including the right to erasure, data portability, and restriction of processing.
To exercise these rights, please contact us at touch@mallretailer.world. We will respond to your request within 20 working days as required by New Zealand law.
If you are not satisfied with our response, you can contact the Office of the Privacy Commissioner:
Privacy Commissioner
PO Box 10094, Wellington 6143
Phone: 0800 803 909
Website: www.privacy.org.nz
8. Data Security
Under the Privacy Act 2020, we have an obligation to protect your personal information. We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- SSL/TLS encryption for data transmission
- Secure servers and databases
- Regular security assessments
- Access controls and authentication
- Employee training on data protection
However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure that appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable data protection laws.
10. Children's Privacy
Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
11. Notifiable Privacy Breaches
Under the Privacy Act 2020, if we experience a privacy breach that causes or is likely to cause serious harm, we will notify the Privacy Commissioner and affected individuals as soon as practicable. We have procedures in place to identify, assess, and respond to privacy breaches.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically.
13. Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:
Mallretailer
2/4 Rankin Avenue, New Lynn
Auckland 0600, New Zealand
Email: touch@mallretailer.world
Phone: +64 9 826 0404